Refund policy

RETURN & REFUND POLICY

At ELMNT EARTH, we want you to be happy with your purchase. This policy applies in addition to your rights under the Australian Consumer Law.

CHANGE OF MIND

We offer change-of-mind returns on eligible jewellery within 14 days of delivery.

To be eligible for a change-of-mind return, jewellery must be unused, unworn and returned in its original condition and packaging. Proof of purchase is required.

For hygiene, safety and product-integrity reasons, we do not accept change-of-mind returns for incense, aura mists or other opened or used consumable products.

Return postage for an approved change-of-mind return is the responsibility of the customer. Original shipping charges are non-refundable for change-of-mind returns.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. If your order is damaged, faulty, incorrect or not as described, please contact us as soon as possible through the contact form on our website so we can assess the issue and arrange an appropriate remedy.

Where possible, please include your order number, a description of the issue and photographs of the product and packaging.

Nothing in this policy limits your rights under the Australian Consumer Law. Timeframes stated in our change-of-mind policy do not apply to remedies you may be entitled to under the Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. For other problems, you may be entitled to have the problem remedied within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage where applicable.

Consumer guarantees apply for a reasonable period depending on the nature of the product and cannot be excluded or restricted by this policy.

RETURNS

Please contact us through the contact form on our website before returning an item. We will provide return instructions where a return is required.

Please do not send products back without contacting us first.

For products confirmed to have a problem covered by the Australian Consumer Law, ELMNT EARTH will cover or reimburse reasonable return costs where required by law. Please retain your postage receipt if you are asked to return an item.

REFUNDS

Once an approved change-of-mind return has been received and assessed, any applicable refund will be issued to the original payment method.

For faulty, damaged, incorrect or otherwise non-compliant products, refunds, replacements or other remedies will be provided in accordance with the Australian Consumer Law.

Please allow additional time for your bank or payment provider to process a refund after it has been issued.